rs778 Privacy Policy

Introduction

rs778 ("the Platform", "we", "us", "our") is an internationally licensed online casino and sports betting platform serving English-speaking players in Pakistan. This Privacy Policy describes how rs778 collects, uses, stores, shares, and protects personal data relating to individuals who visit, register on, or otherwise interact with the rs778 platform at rs778.bet.

rs778 takes its data protection obligations seriously. As an operator holding an international gaming license, rs778 is required to collect and retain certain categories of personal data in order to verify player identity, comply with anti-money laundering requirements, fulfil responsible gaming obligations, and manage player accounts. This policy is designed to give you full transparency over how that data is handled.

This Privacy Policy should be read alongside the rs778 Terms and Conditions and the rs778 Responsible Gaming Policy, both of which form part of the overall agreement between rs778 and each registered account holder. Where any provision of this Privacy Policy conflicts with the Terms and Conditions, the Terms and Conditions shall take precedence unless this Privacy Policy expressly states otherwise in respect of data protection matters specifically.

If you have questions about this policy or about how rs778 handles your personal data, you may contact our support team at [email protected] at any time. We aim to respond to data-related queries within 5 business days.

Data We Collect

rs778 collects personal data that falls into the following categories. Not all categories apply to every user — the specific data collected depends on how you interact with the rs778 platform and what features you use.

rs778 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where such data is voluntarily provided in the context of a responsible gaming support request or a self-exclusion application, and only to the extent necessary to process that request.

How We Collect Your Data

rs778 collects personal data through the following primary channels:

• Direct submission by you: When you complete the rs778 registration form, submit identity verification documents, make a deposit or withdrawal request, contact customer support, or update your account profile, you directly provide personal data to rs778.
• Automated technical collection: When you visit rs778.bet, our servers automatically record technical data including your IP address, device identifiers, browser configuration, and session activity. This data is collected through server logs and first-party cookies set by the rs778 platform.
• Payment processing partners: When you initiate a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, our payment processing partners may share transaction confirmation data with rs778 to facilitate reconciliation and fraud prevention.
• Third-party identity verification services: rs778 may use third-party identity verification providers to assist with CNIC authentication and age verification. These providers confirm the validity of documents and return a verification result to rs778 — they do not retain your identity documents on their own systems beyond the minimum period required to perform the verification.
• Responsible gaming monitoring: rs778's platform automatically monitors account activity patterns — such as significant changes in deposit frequency, stake escalation, or unusual session timing — as part of its responsible gaming obligations. This monitoring does not involve external data collection; it operates solely on data already collected through normal platform use.

Purpose & Legal Basis for Processing

rs778 processes personal data only where there is a clear and lawful purpose for doing so. The following table summarises the primary purposes for which rs778 processes personal data and the corresponding legal basis for each processing activity.

Data Sharing & Disclosure

rs778 does not sell your personal data to third parties. rs778 does not share your personal data with third parties for their own marketing purposes. Personal data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators receive the minimum personal data necessary to process your deposit or withdrawal transactions. Each payment processor operates under its own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC and CNIC verification services receive identity document data solely to perform the verification check required under our international gaming license. These providers are contractually prohibited from using your data for any purpose other than the verification service.
• Regulatory and law enforcement authorities: rs778 is required under its international gaming license to report suspicious financial activity and to cooperate with investigations conducted by relevant regulatory or law enforcement bodies. In such cases, rs778 will disclose the personal data required by the applicable legal order or regulatory request.
• Platform infrastructure providers: rs778 uses third-party cloud hosting and infrastructure services to operate the platform. These providers act as data processors on rs778's behalf and are contractually required to implement appropriate technical and organisational security measures.
• Dispute resolution bodies: Where a formal complaint is escalated to the independent dispute resolution body designated under our gaming license, rs778 may share relevant account data and correspondence with that body to facilitate the resolution process.

Cookies & Tracking Technologies

rs778 uses cookies and similar technologies on the rs778.bet platform. Cookies are small text files placed on your device that help the platform recognise you between sessions, maintain your login state, and understand how the platform is being used.

The following categories of cookies are used on rs778.bet:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember your language and currency preferences, and ensure the security of your account. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences and personalisation settings — for example, your preferred sports betting market view or your saved responsible gaming limit settings. Disabling these cookies means your preferences will not be saved between sessions.
• Analytics cookies: rs778 uses first-party analytics to understand platform usage patterns — for example, which game categories are most visited, how long users spend on different sections, and where players encounter navigation difficulties. This data is collected in aggregated form and is not linked to individual identities for reporting purposes.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, bot access, and account takeover attempts. They are required for the integrity of the rs778 platform and the security of all account holders.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a cookie is set. Please note that refusing strictly necessary cookies will prevent you from logging into your rs778 account and using real-money features of the platform.

rs778 does not use third-party advertising cookies or tracking pixels that share your behavioural data with external advertising networks.

Data Retention

rs778 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by our international gaming license or applicable regulatory obligations, whichever is longer.

The following retention periods apply as a general guide. Specific retention periods may differ based on regulatory requirements applicable at the time:

• Account data and identity verification records: Retained for a minimum of 5 years from the date of account closure. This period is required under standard anti-money laundering obligations applicable to licensed gaming operators.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for AML compliance and gaming license audit obligations.
• Wagering and game session records: Retained for a minimum of 3 years from the date of the session or bet, as required for dispute resolution and gaming integrity purposes.
• Customer support communications: Retained for 3 years from the date of the last interaction in each support case, unless the case has resulted in a formal complaint, in which case the retention period follows the complaint record retention schedule.
• Technical and access logs: Retained for 12 months from the date of collection, unless specific records are required to be preserved in connection with a security investigation or regulatory inquiry.
• Marketing consent records: Retained for the duration of your account plus 3 years following account closure, to demonstrate the basis on which marketing communications were sent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification of the individual to whom the data relates.

Data Security

rs778 implements a range of technical and organisational security measures to protect the personal data of all account holders against unauthorised access, accidental loss, destruction, or disclosure.

Security measures applied by rs778 include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls ensuring that internal rs778 personnel can only access personal data to the extent required for their specific role;
• Two-factor authentication options for account holders using a registered Pakistani mobile number;
• Regular internal security reviews and vulnerability assessments of the rs778 platform infrastructure;
• Automated monitoring for unusual account activity patterns that may indicate unauthorised access;
• Contractual data security requirements imposed on all third-party data processors engaged by rs778.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected account holders, rs778 will take prompt action to contain the breach and will notify affected individuals as required under the notification obligations applicable under our international gaming license.

Your Data Rights

rs778 respects the rights of account holders in relation to their personal data. The following rights are available to all rs778 account holders in connection with the personal data rs778 holds about them:

• Right of access: You may request a copy of the personal data rs778 holds about you. rs778 will provide this in a structured, readable format within 30 days of receiving a verified request.
• Right to rectification: If any personal data rs778 holds about you is inaccurate or incomplete, you may request that it be corrected. For most account data, corrections can be initiated directly through your rs778 account settings; for identity and KYC data, contact [email protected].
• Right to erasure: In certain circumstances, you may request that rs778 delete your personal data. This right is subject to limitations where rs778 is required by its gaming license or applicable law to retain the data — in such cases, rs778 will explain why the data cannot be deleted and when it will be deleted upon expiry of the applicable retention period.
• Right to restrict processing: You may request that rs778 restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while rs778 verifies it.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that rs778 provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where rs778 processes your data based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing of your personal data where rs778 relies on legitimate interest as the legal basis, unless rs778 can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered rs778 username and a clear description of the right you wish to exercise. rs778 will respond within 30 days of receipt of a valid, verified request. rs778 may need to verify your identity before processing a data rights request.

Children & Minors

The rs778 platform is strictly for adults aged 21 years and above. rs778 does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement reflects the minimum age for casino-style and sports betting activity applicable under our international gaming license and our commitment to responsible gaming in the Pakistani market.

rs778 uses CNIC-based age verification to confirm that all account holders meet the 21+ age requirement before real-money features are enabled. If you are a parent or guardian and believe that a minor has accessed or registered on the rs778 platform, please contact [email protected] immediately. rs778 will investigate and take appropriate action within 24 hours of receiving a verified report.

rs778 recommends that parents and guardians in Pakistani households make use of parental control software to restrict access to online gambling platforms where minors may have access to shared devices.

Third-Party Services & Links

The rs778 platform may from time to time reference or display information about third-party services such as payment providers and responsible gaming organisations. rs778 does not operate or control any third-party websites or services and is not responsible for the privacy practices or content of any third-party operator.

When you interact with a third-party payment service such as JazzCash or EasyPaisa to complete a deposit or withdrawal, you are also subject to the privacy policy and terms of service of that payment provider. rs778 strongly recommends that you review the privacy policies of any payment provider you use in connection with your rs778 account.

rs778 does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share your personal data with third parties for advertising or profiling purposes. All analytics data collected on rs778.bet is processed internally using first-party tooling only.

Updates to This Privacy Policy

rs778 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable regulatory requirements, or improvements to the rs778 platform that affect how personal data is collected or used.

Where updates are material — meaning they affect the rights of account holders or introduce new categories of data collection or new sharing arrangements — rs778 will notify registered account holders via the email address associated with their account prior to the changes taking effect. The updated Privacy Policy will also be published on rs778.bet with a revised effective date.

For minor updates that do not substantively affect your rights — such as corrections to typographical errors, clarifications of existing practices, or formatting changes — rs778 may update the policy without advance notice beyond updating the effective date shown at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how rs778 is protecting your data. Continued use of the rs778 platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how rs778 handles your personal data, please contact us through the following channels:

• Email: [email protected] — include your registered account username and a clear description of your privacy query or concern. Use the subject line "Privacy Query" for general questions or "Data Rights Request" for formal rights requests.
• Live Chat: Available to logged-in rs778 account holders for immediate assistance with privacy-related questions. Live chat support agents can handle general privacy queries and will escalate formal data rights requests to the appropriate internal team.

rs778 aims to acknowledge all privacy-related queries within 3 business days and to provide a substantive response within 14 business days. For formal data rights requests, the response period is 30 days from the date of receipt of a verified request.